Adroit Business Machines

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Help Desk

 
Our Help Desk makes the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing you with quality product support. By using ABM's Help Desk, we can provide you with 24/7 technical support on software and hardware products from certified, frontline-support technicians — without draining your resources.
 

Global Network Operations Center

 
Our Global NOC handles routine maintenance and monitoring functions, including
  • Monitoring and escalating alerts on a 24/7 basis
  • Reviewing backups
  • Defragmenting the hard disk :
  • Deleting temporary files
  • Preventing viruses
  • Reducing spam
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    New: Remote Network Device Management
    For routers, firewalls and switches -- new options for Platinum and PlatinumPplus Global NOC plans. Both packages include ISP vendor management (escalation to ISP):

    • Premium package: Complete monitoring and proactive management of routers and firewall devices
    • Comprehensive package: Adds full remediation support of all devices to the premium package